Isebrook Hospital

Isebrook Hospital 2020-11-05 Person 5 5 0

The pcart team are exceptional. They are kind and responsive. They listen, are calm and polite and a credit to the NHS. Louise who does the physical health check is fantastic and a credit to NHFT. Nicola Hines is also an asset to the team. Thank you for all you do.

Nothing

Isebrook Hospital 2020-11-05 Person 4 5 0

I feel that I have been treated with care and compassion by the PCART team, there were some difficulties along the way, but these were resolved.

Me and my family feel that we could have been listened to more seriously, as sometimes we know what is best for us.

Isebrook Hospital 2020-11-05 Person 4 5 0

Time was spent listening to me. Things were explained clearly.

Given me a bit more information about which exercise I was supposed to follow. There was a few to choose from and I'm not sure what ones I was supposed to be doing. Just picked ones I felt I was capable of doing.

Isebrook Hospital 2020-11-05 Person 2 5 0

I have given these answers because it took a long time to get my first appointment with the team and since then I've had minimal and inconsistent communication. The written plan from my psychiatrist to my GP had mistakes and mentioned things I don't remember discussing during my appointment. I have called several times for clarification and had no response. I am very concerned that I will be discharged from the team without a plan of care in place of sufficient diagnosis to recieve appropriate care.

Better communication. When I call us like to speak to someone who can advise me and knows about my case or get a call back by someone who knows my case within 48 hours like the phone line says. I would like contact from medical professionals checking on my well-being especially when I have started/changed my medication. I don't want to be passed off and discharged from the service without any exploration to whether my mental health conditions have been properly diagnosed and I have a treatment plan on place. I have never had a full psychiatric diagnostic assessment and this has so far resulted in years of misdiagnosis and mistreatment.

Isebrook Hospital 2020-11-05 Person 1 5 0

I didn't feel listened to and I didnt give my consent for my case to be given to a junior doctor (someone who isn't a fully qualified yet) i was told my doctor was busy, and couldnt talk to me. Why are they being paid as a full time doctor if they can't even manage to see their patients even as a phonecall.

Seeing or talking to a patient more than 3 times in a year.

Isebrook Hospital 2020-11-05 Person 2 5 0

I am a psychic and have spiritual problems. I don’t know if your medicine works your way?

Give guidance not medicine

Isebrook Hospital 2020-11-05 Person 1 5 0

I have been working with CMHT team since I was 18, I was working with CAMHS before this. When I first joined the service back in 2014 they were very good, always at the end of the phone, very supportive but that only seemed to last for a couple of weeks( I feel like I was hook, lined and sinker) after that they were very distant, some staff members were rude- dr Latin was horrible and don’t listen to what I had to say, I felt so uncomfortable talking to the team about my problems as was made to feel like I was attention seeking, and not worth helping( it’s the same now). I have been promised therapy by This team that will b able to give me a normal life I want but this has yet to happen after 6 years of being promised this however they are able to get a ex friend of mine with there help into her own house( when I was homeless CMHT. Refused to help me and told me to council even thou I was sleeping on streets) get her into therapy( she has been working with them for less time than myself, this all happened since March 2020) and has given her all the puppet she has ever asked for but yet is not able to do this for me or for a few other of my friends(who have also been failed by CMHT) This has made me feel worthless, and makes me feel that they don’t want to help me at all it really does make me sad and angry. They keep promising me all this stuff that has never happened, when my mum/key worker/social worker have tried to speak to CMHT, they are out through to voicemails, told by receptionist they would b called bk later on that day(Monday ) and wnt hear back until week later even thou they were told it was important, When my key worker/mum/social worker they have been spoken to rudely and quote *feel like I’m smacking my head on brick wall”. I am really angry at the way they treat us, they are ment to b here to help us but they don’t- just make us worse- a chocolate teapot is more use than any member that works for CMHT !! When I have ring up for support, I haven’t received any- one time when I ring up in a distressed state, I ended up breaking down in tears and the phone and said I was feeling suicidal, the worker at the other end of the phone responded with, I’m sorry I need to go please ring back if you need us. She didn’t even acknowledge what I had said which madee feel a lot worse. They don’t always remember that they have appointments with the clients & also leave you with no support.other than a zoom call with the Ed team and SCM therapy lady(pointless her being in the call as didn’t say/do anything) I have not had support from the mental health team since my discharge in March, while for other ppl I know it’s been longer( not a call, or a text or email nothing). The way CMHT have treated me, been with me have made me feel like there’s no point in asking for help as it won’t come until you are on a slab in the morgue, CMHT don’t care about each client individually we are just money and statistics to them- I don’t like talking about my mental to the ppl who are trained, so I keep it to myself until I break. Every time CMHT say they will change they don’t but I do and I’m sick of working with a device that don’t care about me !!

EVERYTHING NEEDS IMPROVEMENT ASAP

Isebrook Hospital 2020-11-05 Person 2 5 0

Nobody mentioned anything about different cultures.

To be perfectly honest, the only care I received was to be given some anti- depression tablets and the odd appointment every 6 months or so. I find this very disappointing. Care should be much more intense. People should be monitored much more closely and much more regularly.

Isebrook Hospital 2020-10-28 Person 5 5 0

Very helpful was Vikki

Nothing

Isebrook Hospital 2020-10-27 Person 5 5 0

Yes every thing was recognised

Every thing was good no need to do any better in my opinion